Keep Your Pup from Tinkling

• Keep your departures and arrivals low-key. Do not get excited when you arrive.

• Make treat cups and place one by the door. When you get home— and after your dog calms down—shake the cup and encourage him to do a trick (see chapter 9) or play with a toy, and then offer him a treat.

• Play a come-and-go game: Go in and out the door fifteen times in a row. Each time you return ignore your dog's hyperactivity, only reconnecting once he's calm; then use your treat cup as described above.

• Secure a greeting station as described on page 167 and place your dog there when company arrives. Ask everyone to ignore him until he calms down, and then leash him and bring him to GO SAY HELLO with a treat cup and a toy.

• If your dog is timid, ignore him. Let him relax to the situation without being approached. When your dog does approach company, have them shake a treat cup and/or kneel to pet his chest. Ask them not to make direct eye contact.

Note: If your dog does tinkle during a greeting, do not correct him. This behavior is involuntary and should be addressed as outlined here.


Crisis Management



When your dog looks timid, your first impulse is to soothe him. Instead of reassuring him, however, your lowered posture and high-pitched voice are interpreted as fearful, only intensifying your dog's anxiety.

To help your dog overcome his fear, stand tall in front of him. Use the commands BACK and STAY to communicate authority.

Here are some tips for approaching things that might make your dog feel shy or fearful:

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